Billing Process Automation - Reconciliation & Dispute Resolution

[pradeep-shukla]

Billing Process Automation - Reconciliation & Dispute Resolution

Use Case Description

Billing process involves lot of manual steps to collect all data and compare the amount to the usage metrics and \ or the rate negotiated with vendors is a time consuming and error prone task. Below are some of the key steps automated via UiPath bots & products:

1-Leveraging UiPath automation streamlines the overall process reducing manual review time up to 80% and completely take out the possibility of human error.
2- All the billing invoices are logged into the tracking system, OCR through Doc Understanding \ ABBYY and logged as orchestrator queue - “Inbound Bills”.
3- Each queue item is then picked by the bots to compare with the rate chart to identify any discrepancies.
4- Invoices with discrepancies are sorted out and sent to a separate “Dispute Queue” for manual review before a dispute is logged with the vendor.
5- Invoices with no issues are moved a separate queue “Process Payment Queue” to get logged into “Payment Processing Applications” like Salesforce.
6- Once the process is marked complete the final bot will pick up the queue items and submit the data to FTP for archival.

There are 6 stages of this process, it can be further broken down as well to provide isolation and review at various steps to ensure compliance.

AS-IS WORKFLOW, TO-BE WORKFLOW

Billing Automation.pdf

Other information about the use case

Industry categories for this use case: Compliance, Finance, Operations

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Assistant, UiPath Document Understanding, UiPath Orchestrator

Other applications that were used: Salesforce, ABBYY, FTP

Other resources: https://academy.uipath.com/learningpath/orchestrator-for-rpa-developers-v20194
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What is the top ROI driver for this use case?: Minimize risk and ensure compliance in operations