AgentHack submission type
Enterprise Agents
Name
Shivam Gupta
Team name
Innovians
Team members
@Pooja_Kumari23 @Rajat_Malik
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
Customer service
Other sector
Complexity level
Advanced
Summary (abstract)
An intelligent travel agent automation that classifies incoming emails, filters out non-travel inquiries, extracts key travel details (destination, dates, budget), and generates personalized itineraries or quotations. The solution uses a hybrid approach combining traditional RPA with agentic process automation to streamline travel inquiry handling for faster, smarter, and more scalable customer service
Detailed problem statement
Travel agencies receive a high volume of emails daily, including booking requests, general queries, and unrelated messages. Manually processing these emails is time-consuming, inconsistent, and prone to human error.
Agents have to:
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Identify which emails are actual travel inquiries.
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Extract trip details manually from unstructured text.
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Build quotations or travel plans one by one.
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Handle non-travel inquiries manually as well.
This leads to operational inefficiencies, slower response times, and lost business opportunities due to delayed or missed responses.
Detailed solution
We designed a travel agent automation that integrates Traditional RPA with Agentic Process Automation to address these challenges.
The solution performs the following tasks:
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Email Classification: Uses AI to detect whether an incoming email is related to a travel inquiry.
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Auto-Response to Irrelevant Emails: Sends a polite reply when the email is not related to travel.
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Travel Details Extraction: For valid inquiries, it extracts key data like destination, dates, number of travelers, and budget.
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Itinerary / Quotation Generation: Based on predefined logic and destination templates, the agent generates a personalized itinerary or travel quote.
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Summary Report to HR/Manager: Sends a daily report showing the number of processed inquiries, successful responses, and escalations for human validation.
Demo Video
Expected impact of this automation
This automation reduces manual effort by up to 90%, enabling faster response times and 24/7 handling of travel inquiries. It increases efficiency by allowing agents to process 5x more inquiries without additional resources. The solution ensures consistent, error-free communication, improves customer satisfaction, and provides clear reporting for better oversight and compliance.
UiPath products used (select up to 4 items)
UiPath Agent Builder
UiPath Apps
UiPath Integration Service
UiPath Maestro
Integration with external technologies
Microsoft Outlook 365
Agentic solution architecture (file size up to 4 MB)
Sample inputs and outputs for solution execution
Sample Inputs
Incoming Email Content
Example: “Hi, I’m planning a trip to Goa from 15th to 19th August for 2 people. My budget is ₹40,000. Can you suggest an itinerary?”
Sample Outputs
Generated Itinerary / Quotation
A personalized, day-wise travel plan with hotel, inclusions, and pricing is inserted directly into the email body and sent as a response to the customer.
Other resources
Design Document Link: Microsoft OneDrive