I don't know the solution: Sorry, an error occurred. This app has already been deleted or you no longer have access to it. Please contact the administrator.

Help Automation Suite
1

Hello. I’m in need of help from someone who knows since I can’t find a solution to the problem.
I installed the Automation Suite product on a virtual machine (VM) using a trial license that supports 60 days, and the installed version is 2.2510.2.

When I accessed the installed Apps, an intermittent screen like the one below appeared, and I need a solution for it.

Web page message: Sorry, an error occurred. This app has either been deleted or you no longer have access to the app. Please contact your administrator.

Screenshot 2026-06-15 113124
Screenshot 2026-06-15 1131241742×782 84.5 KB

2

Hi @fastggg1234

This usually happens due to a temporary permission or Apps service synchronization issue. Try the following:

  • Clear the browser cache or open the app in an Incognito window.
  • Verify that the user still has access to the App and the correct tenant.
  • Check that all Apps service pods are running properly in Automation Suite.
  • Review the Apps service logs for any 403/404 errors when the issue occurs.
  • If the problem is intermittent, try restarting the Apps service and check if a newer Automation Suite patch is available.

If solution works for you please mark as solution

Thanks
Nishi

3

@fastggg1234

Check Trail version is expired, if it expired you cant get the access for it.

If Trail version is available then do below the steps,

  • Logout from Orchestrator, Assistant.
  • Try to do relogin.
    This mostly will resolve your problem.

Happy Automation.