Queue Item Recording Issue

Hi everyone, I have recently installed the TightVNP to records the executions for a better maintenance. I have configured everything as the documentation said (Orchestrator: transmisión en vivo y control remoto) but I am not able to open the video of a failed Item:

I have configured the process which work with that queue correctly:

On the other hand, I have another process, also with de Job recording option enabled, but in the “Record all jobs” and the video can be opened with no problem:

Can anyone help me?



Please check this…not all might be relavent…but few settings are


Most likely you are not using the latest robot or system activities package. Queue item recording requires the 2023.10+ activities & robot. Please see the second note from here: Orchestrator - Recording