Submission type
Coded Agent with UiPath SDK
Name
Mohit Juneja
Industry category in which use case would best fit in (Select up to 2 industries)
Information technology and services
Logistic
Complexity level
Intermediate
Summary (abstract)
InsightMail is an intelligent automation solution that automatically handle incoming emails, categorize them, summarize the content, and generate contextually relevant replies.
Detailed problem statement
In today’s fast-paced digital environment, organizations and professionals receive hundreds of emails daily — from client queries and support tickets to internal communications and notifications. Managing and responding to these emails manually is time-consuming, error-prone, and inefficient. Employees spend a significant portion of their workday reading, organizing, and replying to emails, leading to productivity loss, delayed responses, and missed opportunities.
Despite the availability of traditional email management tools, most solutions focus on sorting or filtering messages rather than understanding their context. There is a growing need for a smart, context-aware automation system that can intelligently process incoming emails, comprehend their intent, and generate accurate and human-like responses.
InsightMail addresses this challenge by leveraging Artificial Intelligence (AI) and Intelligent Automation to handle incoming emails end-to-end. It automatically categorizes emails based on their content and priority, summarizes lengthy messages for quick understanding, and drafts contextually relevant replies — all while maintaining tone and intent consistency.
Detailed solution
InsightMail is an intelligent automation platform designed to revolutionize email management through:
AI-Based Categorization: Automatically classifies incoming emails into predefined categories (e.g., Complaint, Request, Info, Escalation etc.).
Summarization Engine: Generates concise summaries for lengthy email threads, enabling quick decision-making.
Contextual Reply Generation: Creates personalized, relevant, and tone-consistent responses using NLP and contextual understanding.
Narrated video link (sample: https://bit.ly/4pvuNEL)
Expected impact of this automation
Implementing InsightMail will significantly transform how organizations handle email communication, leading to measurable gains in efficiency, accuracy, and customer experience. The automation brings both tangible (quantitative) and intangible (qualitative) benefits across multiple business functions.
- Productivity & Efficiency Gains
60–70% reduction in manual email handling time: Employees spend less time reading, sorting, and replying to routine messages.
Faster decision-making: Summarized email threads and categorized messages help users quickly grasp the context without reading long chains.
Automated prioritization: Urgent or high-value emails are identified instantly, ensuring quicker responses to critical communications.
24/7 operation: InsightMail continues processing and replying to emails outside of business hours, improving global responsiveness. - Cost Savings
Lower operational costs: Reduction in labor hours required for repetitive email tasks directly cuts operational expenses.
Scalability without added headcount: The system can handle increasing email volumes without hiring additional support staff.
Reduced training costs: Standardized and AI-driven responses minimize the need for extensive onboarding and training for new employees. - Improved Communication Quality
Consistency in tone and content: AI ensures every outgoing response aligns with brand communication standards.
Context-aware replies: Intelligent natural language processing (NLP) ensures replies are relevant, personalized, and accurate.
Minimized human error: Eliminates common mistakes such as missed replies, incorrect responses, or tone mismatches. - Enhanced Customer Experience
Faster response times: Customers receive timely, relevant, and professional replies, boosting satisfaction and trust.
24/7 availability: Ensures round-the-clock engagement for global customers.
Personalized interactions: InsightMail uses contextual understanding to tailor responses, improving perceived quality of service. - Strategic Value
Data-driven insights: The system can analyze email patterns and extract actionable insights such as customer sentiment, common issues, and trending topics.
Knowledge retention: Captures communication patterns and response logic, preserving organizational knowledge even when employees leave.
Supports digital transformation: Aligns with broader enterprise automation strategies, integrating seamlessly with CRM, ERP, and ticketing tools. - Employee Empowerment
Reduced cognitive load: Employees are freed from routine administrative tasks, enabling them to focus on problem-solving and innovation.
Improved job satisfaction: Automation reduces burnout from repetitive email handling.
Better collaboration: Summarized and categorized email threads make internal communication clearer and more actionable.
UiPath products used (select up to 4 items)
UiPath Coded Agents
UiPath Integration Service
UiPath Orchestrator
UiPath Studio
Automation Applications
Personal Gmail Account
Integration with external technologies
gemini-2.0-flash-lite
TO-BE workflow/architecture diagram (file size up to 4 MB)
Other resources
Runbook: Runbook.docx - Google Docs
CodedAgent Code: https://drive.google.com/file/d/1lfpSUPa87C1NEyu7906sYx_d5B_9OwVr/view?usp=drive_link
UiPath Packages (If Required): Packages - Google Drive
Hi there, 
Nov 5–16: Jury evaluation by 
Nov 17: Winners announced 
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