How to fix UiPath package installation error

Hi people, I need help, i get this error when execute Bot, the log showme like this:

  1. Job information
  • Process: RPA Publicación Compras Menores
  • Package: CreacionComprasMenores
  • Package version: 1.0.3
  • State: Faulted
  • Raw message:
    Failed to install package ‘CreacionComprasMenores.1.0.3’

UiPath.CoreIpc.RemoteException: Failed to install package ‘CreacionComprasMenores.1.0.3’ —> UiPath.CoreIpc.RemoteException: NU1101: Unable to find package EmailLibrary_1.Library.Runtime. No packages exist with this id in source(s): Connect, https://epm-wapp.corp.com.co/nuget/v3/8863fe5e-1d05-471f-8cda-069083b15ec4/index.json, https://epm-wapp.corp.epm.com.co/nuget/v3/8bf17172-a5f3-4b21-b406-35b854acbc06/index.json, Local, nuget.org, Official

I tried too many solutions and i can´t solve anything; The library its located in a server where work studio, and Orchestrator its in other server.
the library is name: EmailLibrary_1.Library.Runtime.1.0.19.nupkg.

Thank’s for your help. :wink:

Try adding for your robot the Allow to be Automation User role at the tenant role and Automation User at the folder level.

I did it but appear same error

Let us know these:

  1. Are you using an On-Premise orchestrator?

  2. Provide a full page screenshot for Deployment page from Orchestrator UI → Tenant → Settings

  3. Can you download manually the library EmailLibrary_1.Library.Runtime.1.0.19.nupkg from Orchestrator UI? If no, what is the error message?

  4. The hostname epm-wapp.corp.com.co is freely accessible in the robot machine or it needs to access it through a proxy?

  5. The issue happens for a Service Mode robot or User Mode?

  6. Provide a full page screenshot from the robot machine Internet Options → Connections → LAN Settings

  7. Provide a full page screenshot for the UiPath.config file from the robot installation folder.

Sorry for not responding, I solved the problem and I had to take the custom library that had been created and pass the code to the BOT, it was the best solution since I couldn’t wait any longer

thanks for your interest.

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