Can you please provide some input on best practices when comparing string of text that aren’t an exact match that we can use when comparing names in the requests and application?
For example :
If a submitter has mentioned a name ‘Billy’ as a first name and ‘Jackson’ as a Last name and we are comparing the name in request and in other application where that customer is already present but, his name is not an exact match.
So, is there any way that BOT can read the fuzzy names which are not the exact match?
Thanks & Regards,