Device ID already exists.Unable to activate Community Edition

[Varuni]

Installer(.exe or .msi): .exe

License type(Free, Trial/License code): Free

Studio/Robot version: 2109.1.0

Current behavior: Device ID already exists.Unable to activate Community Edition.

Screenshot: !

Can someone please help me in resolving this. This is the first time I have installed community edition and still facing device id already exists error and it is not allowing me to activate.

It is very urgent. Request to help asap.

[PrankurJoshi]

Hi @Varuni

Have you tried these

FAQ Common license errors

Hi everyone, I’ve gathered here most of the license errors that we have encountered during Studio activation. Please feel free to complete the list by replying to this post. “Device Id already activated, trial not allowed after code activation” UPDATE: The error is resolved starting with 2019.4 version. Please get the latest Studio version. “Certificate or receipt missing” “No Error. License status: Server License Expired” Community edition needs a refresh every 12 weeks. This means that…

WORKAROUND: "Device ID already activated" error

UPDATE: The error is resolved starting with 2019.4 version. Please get the latest Studio version. Device ID already activated - as I have mentioned before, this happens when you previously activated your Studio with a Trial key and after expiring you want to go back to using Community Edition. Only in special situations the Trial can be extended or the Device ID released from our licensing server. So, since there are so many questions around this, here is what you can do in order to use Commu…

If none of the above works then you should contact the support team here

Contact Licensing Queries & Activations

Thanks,
Prankur

[Varuni]

Hi Prankur,

Thank you for the quick response. I have already tried the workarounds specified in the links shared. None of it worked. Unable to find direct email to raise the concern too for community edition. Can you please share if any specific email to be addressed to.

Regards,
Varuni

[PrankurJoshi]

I do not think there is any direct email, the one I shared would work

Thanks,
Prankur

[Varuni]

The one you shared is not allowing me to submit the form for community edition. Can you please tell me the process to do so.

Regards,
Varuni.

[loginerror (Maciej Kuźmicz)]

Hi @Varuni

Getting your Community Edition Studio license from Orchestrator is by far the quickest way to solve this issue. Could you let us know what errors are you getting?