Submission type
Generic use case
Name
Aparaajita Suresh
Industry category in which use case would best fit in (Select up to 2 industries)
Public sector
Complexity level
Beginner
Summary (abstract)
Real-time automated document verification for faster and more accurate government services.
Detailed problem statement
Government offices struggle with long queues and service delays due to manual document verification and eligibility checks for licenses, passports, and permits.
In many cases, the verification stage alone can take up to 1-2 weeks, creating significant inconvenience for citizens.
Detailed solution
A Citizen Service Kiosk powered by UiPath automates document verification and eligibility checks using AI and business rules.
This enables instant approvals, ticket generation, or seamless escalation for manual review by cutting processing time from weeks to minutes
Expected impact of this automation
This automation improves efficiency by 50–60%, cutting processing time nearly in half and enabling higher throughput of citizen requests. It delivers measurable ROI through reduced manual effort, error minimization, and improved compliance.
UiPath products used (select up to 4 items)
UiPath Apps
UiPath Orchestrator
UiPath Studio
Integration with external technologies
NA
TO-BE workflow/architecture diagram (file size up to 4 MB)
Other resources
https://1drv.ms/p/c/113cadf997194e01/EdVuJppor_NEk9K_F8VXVeYBr3q862ed0SNWXEJ9voTY-Q?e=T1m9JX