AgentHack submission type
Enterprise Agents
Name
Ebru Sarıkaya Yıldırım
Team name
AIdMe
Team members
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
Manufacturing
Public sector
Complexity level
Advanced
Summary (abstract)
During a crisis, safety departments struggle with mass notification systems that create communication chaos and fail to provide targeted, meaningful help. These systems are unable to prioritise needs, leading to delayed responses and inaccurate reporting to emergency services.
Our solution directly addresses these critical gaps. We introduce an intelligent communication platform that uses AI-powered agents to automatically initiate personalised phone calls to employees at the incident site while sending precise SMS alerts to those in nearby areas. This dual approach ensures comprehensive outreach. The system is designed with empathy-driven automation, enabling it to assess an individual’s specific situation and needs, rather than just their location.
By intelligently prioritising responses based on urgency, our solution transforms chaotic situations into organised, actionable plans. It dramatically reduces response times, eliminates the need for manual follow-ups, and provides clear, reliable data for emergency services. This ensures that every employee is accounted for and that help is directed where it is needed most, bringing clarity and calm to critical moments.
Detailed problem statement
During emergencies, Safety Departments are the first responders, crucial for ensuring people’s well-being. The real-world problem we’re solving is the critical need for immediate and targeted communication with all employees during an incident. Safety Departments rely on mass notification systems to check on employees. But these systems create more problems than they solve, such as:
- Communication Chaos: They are not able to quickly analyse the situation and communication needs.
- No Prioritisation: They can’t distinguish between a minor issue and a life-threatening situation.
- No Meaningful Follow-up: Pressing “I’m not safe” rarely leads to immediate, targeted help.
- Flawed Reporting: Inaccurate data is passed to emergency services, wasting precious resources.
Detailed solution
Our solution enables rapid contact with personnel at the incident site via phone calls, and sends SMS alerts to those in nearby areas, ensuring all needs are met swiftly and effectively and also ensures:
- Empathy-Driven Automation: Evaluates the emotional and physical state of each employee.
- Agent-Powered Communication: Uses AI agents to initiate phone calls, collect feedback, and send SMS alerts automatically.
- Intelligent Prioritization: Prioritizes individuals based on urgency and specific needs, not just location.
- Rapid, Scalable Response: Speeds up decision-making in chaotic moments, reducing time from detection to action.
- Seamless Integration: Easily connects with internal directories, HR systems, and supply chain for end-to-end coordination.
Context-Aware Messaging: Adjusts communication based on proximity, role, and real-time data from affected areas.
Demo Video
Expected impact of this automation
- Reducing emergency response time by automating initial outreach within seconds of an event.
- Minimizing manual coordination — no need for managers to track or message each employee.
- Decreasing confusion and delay by centralizing data and prioritizing based on actual needs.
- Ensuring no one is overlooked — the agent follows up individually until status is confirmed.
- Improving clarity and calm during crises by delivering consistent, targeted messages.
- Automating multi-channel communication (calls + SMS) to increase reach and reliability.
UiPath products used (select up to 4 items)
UiPath Action Center
UiPath Agent Builder
UiPath Integration Service
UiPath Maestro
Integration with external technologies
Twilio, Gemini
Agentic solution architecture (file size up to 4 MB)
Sample inputs and outputs for solution execution
Input: Emergency Event Type, Emergency Event Location, Employee List with Name, Address, Phone Number.
Output: Employee Safety Details, Employee Needs (Medical or Supply)