When job is failed im not getting exception screenshot message instead im getting some error message in orchestrator

[Irene]

@Sathish_Kumar5

The handle is invalid

Hi, regarding the error “The handle is invalid”, can you please look at this post and see if it solves your issue?

Issue in take a screenshot on VM

Just an update… our issue was related to how we were logging out of bot machines. For reference, we have “Login To Console” set to “No” and our bot resolution set to 1920x1080 with a depth of 32 through orchestrator. The problem was that developers and support staff were only disconnecting from the RDP sessions and not signing out of the machines. (We have specific bot user accounts that the team can access to monitor the bots if necessary). Since that bot account was being left signed in, the…

Also, for what concerns the fact that you’re getting the error message in Orchestrator, what I suspect is the following:

• An exception is raised
• Your Catch block catches the exception
• Your Catch block takes the screenshot
• Your Catch block throws an exception “The handle is invalid” while taking the screenshot and as there’s no try…catch block around the Take Screenshot activity then the exception is simply thrown right away.

So, either you fix the root cause of the exception that is thrown by the Take Screenshot activity, or you put a try…catch block around the Take Screenshot activity.