Zip new file

Hi All;
I’ve seen this issue posted by others but, I decided to post a different thread.
The source of the error is the Zip new file
I’ve tried the following actions (no success):

1 - Setting folders/files path and Zip file
2 - Setting password
3 - I’m trying to make a pdf file a Zip file

Even if you unzip it, there is no pdf file and the password entry screen is not displayed.

However, when I used a free software that I could unzip, I found the file.
Is it impossible to check the contents with the standard functions of windows without using free software?

Any solution to this?

Regards,

I decided to respond with free software…