Connection to Zendesk Integration service is successful but will show as "connection is broken" in studio
Issue description:
When using Zendesk for Integration Services, if you are able to authenticate the connector and connect to Zendesk without error but in Studio the Connection constantly says broken like so:
Resolution:
You will want to make sure that the user that was used to authenticate to Zendesk has the correct permissions assigned. The user will want to have read/write permissions to specifically "Users" as the connector in Studio will perform a GET /users call to Zendesk to check that the connection is still valid.
Please see Zendesk documentation here for recommended Oauth scope: OAuth Tokens for Grant Types | Zendesk Developer Docs
- tickets
- users
- auditlogs (read only)
- organizations
- hc
- apps
- triggers
- automations
- targets
- webhooks