You don’t have a license. Please reach out to your automation department or check the license allocation in Orchestrator

Help Orchestrator
,
1

Hi Team,

After the recent UiPath update, I’m encountering an issue where UiPath Assistant shows the message:

“You don’t have a license. Please reach out to your automation department or check the license allocation in Orchestrator.”

However, in Orchestrator, the machine appears to be correctly licensed, and everything looks properly configured from the machine perspective.

Could you please let me know if you’re aware of this issue?

The image shows a software notification stating "You don't have a license" with options to sign out or quit on the corner menu. (Captioned by AI)
The image shows a software notification stating "You don't have a license" with options to sign out or quit on the corner menu. (Captioned by AI)1473×825 34.4 KB

2

Hey @indra in the recent updates many people having same issues like not able to run project from unattended mode or something like this. to handle this just login in the orchestrator again remove your machine from orchestrator and add the same machine then it will generate the client secret id and key add those in your assistant and now you are good to go to run your assistant and process in unattended mode.

cheers

3

@singh_sumit Thanks for your response i already followed the solution which you suggested but still its not working.

4

ok @indra if you are working with community version can you go to orchestrator and check for the user for licence allocation.

This image shows a license allocation page from the UiPath administration portal, detailing a specific user's license type and validity. (Captioned by AI)
This image shows a license allocation page from the UiPath administration portal, detailing a specific user's license type and validity. (Captioned by AI)1365×687 56.7 KB

or if you are an enterprise member kindly contact with the orchestrator admin .
because as per the error message displayed in the assistant it says you don’t have a licence.
cheers

5

@singh_sumit Am using community edition but Its already allocated

6

it’s strange can you just sign out w=in assistant and then -go to preference and then connect assistant with service url.if it got connect means there is some issue with unattended machine or bot setup method .

The image shows the UiPath Assistant screen with Orchestrator settings showing a connected status and details for a Service URL, highlighting various menu options on the left. (Captioned by AI)
The image shows the UiPath Assistant screen with Orchestrator settings showing a connected status and details for a Service URL, highlighting various menu options on the left. (Captioned by AI)1361×723 31.6 KB

cheers

7

@indra

Is it to access studio or unattended robot?

How did you give the license?

Is a robot or automation developer role assigned to the user?

Cheers

8

Is it to access studio or unattended robot? : It is UiPath assistant which run in unattended mode

How did you give the license? Its community edition license assigned in orchestrator

Is a robot or automation developer role assigned to the user? Yes

9

@indra

  1. Unattended license is given at the machine level..so what connection type did you use in assistant?
  2. In community first there is an unattended license but you can run only when you login to machine but jot from orch eith signout machine..if you are trying that then it might not work..but it is irrelavant to the error

Cheers

10

@Anil_G Thanks for your response. Now its working in unattended mode.

1 Like
11

After recent updating, I changed the connection type to “Client ID” and other other setting following the advices in the forum here.

Though my assistant shows “connected, licensed” in assistant, I am still having the same error message of “you don’t have a license”.

However, I am able to run all the programs from Orchestrator.

Can anyone advise further how to fix that please?

Cheers.

12

For future references after UiPath upgrade issue is resolved.