WORD is unresponsive while running as unattended bot

Help Orchestrator
1

I am running a bot in unattended mode with background automation disabled. I have also set Login to Console = No, as the bot needs to run on a VM with a specific screen resolution.

However, I am consistently facing an issue when the bot interacts with Microsoft Word. The application becomes unresponsive during execution.

I am using the Word Application Scope (Classic activity) to open a Word document, paste images into it, and save the file.

Has anyone encountered a similar issue or can suggest the correct configuration to make Word automation stable in this setup?

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2

@suripaleru Can you try the below steps and please let me know the output:

  1. Use modern activities

    • Replace Word Application Scope (Classic)

    • Try Word / Microsoft 365 activities

  2. Check Word environment

    • Open Word manually on VM once

    • Disable unnecessary add-ins (PDF, plugins, etc.)

    • Ensure Office version is stable

  3. Add proper cleanup

    • After execution, use Kill Process → WINWORD

    • Avoid leftover Word instances

  4. Add delays / retry

    • Add small delays before paste/insert

    • Use Retry Scope for Word actions

3

Hi @suripaleru

Instead of paste image, You may give a try on the following

Save images to disk and insert them using `Add Picture’ inside Word Application Scope.

  • Set in Word Application Scope:
    Visible = False
    DisplayAlerts = False

  • Use kill WINWORD.EXE after saving.