Windows Security popup - Connect to localhost

Help Robot
1

User is getting a Windows Security popup to login when running an attended bot. Bot previously worked fine and never had this popup before. User recently upgraded from Windows 10 to 11. Their normal Windows password doesn’t work when they enter it. Bot is run in PiP.

A Windows Security prompt indicates that the credentials used to connect to localhost did not work, displaying a logon attempt failure message and options to try different account credentials. (Captioned by AI)
A Windows Security prompt indicates that the credentials used to connect to localhost did not work, displaying a logon attempt failure message and options to try different account credentials. (Captioned by AI)427×498 30.2 KB

2

Hi @m_hall

Can you check at what point in your workflow this pop up shows up?

When you try to access some url?

If yes, can you try accessing that url manually first and see if pop up shows up. If it does, try giving username password and sign in

3

it mostly just reads file on user C drive. Gets files from a shared drive but user says they can access that and it doesn’t request to login. Then it uses SAP to process the files but fails before that.

4

@m_hall

please check this guide and limitations

The image explains that certain Windows policies, such as disabling credential delegation, can require a login each time a PiP (Picture-in-Picture) session starts, and PIN authentication works only for the first session. (Captioned by AI)
The image explains that certain Windows policies, such as disabling credential delegation, can require a login each time a PiP (Picture-in-Picture) session starts, and PIN authentication works only for the first session. (Captioned by AI)937×370 32.1 KB

may be after upgrade something would have changed which might be causing this

cheers

5

Another option might be to use PIP - Virtual Desktop instead of Session.

6

Does the user need to be an admin of their computer to run PiP? When she puts in her windows password it says login attempt failed.

7

A settings menu showing configurations for credentials delegation, with only "Allow delegating default credentials" enabled while the rest are not configured. (Captioned by AI)
A settings menu showing configurations for credentials delegation, with only "Allow delegating default credentials" enabled while the rest are not configured. (Captioned by AI)796×166 58.4 KB

I enabled that setting but I still get ask to login each time when I run a bot in PiP.

8

@m_hall

Are you having pip or finger print enabled?

Cheers

9

PiP is enabled and will run as New Desktop. Need Child Session to monitor process.
Sign in with password, no finger print.

10

@m_hall

Generally pip gets creds from windows cred manager can you check iftge creds are correct

Cheers

11

I hope I’m right, that the PIP is a RDP session. So the bot user (Lori) must be part of the RemoteDesktopUsers. Can you show the members of that local group?

12

@m_hall were u able to find solution

13

No it worked when we made her an admin but we cant have her stay an admin. And it always ask for her to sign in.

14

Hi @m_hall

Are you on enterprise version?

If yes, I would suggest raising a support ticket to UiPath to help resolve this issue.