Why robot is disconnect sometimes?

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1

Hello everyone,
My robot disconnects sometime like once a week, what may be the reason ?
If internet goes out ,robot disconnects i know but when internet is up, robot connects automatically. But internet connection is not the reason for disconnect.

Now what may be the reason for it ?

2

@robo_007

Please check if servicehost or userhost service is running or not…those are the services reaponsible for robot …one in service mode and one in user mode

Cheers

3

Hi,

Is your environment intranet? If so, can you check if security gateway blocks your communication with orchestrator. (for example , in my environment, outbound transmission volume is limited and it causes this problem, sometimes.)

Regards,

4

YES SIR , OUR NETWORK IS INTRANET

5

HI,

Is there any security gateway (or security agent) which blocks packet when much data is sent? If yes, it might be cause.

Regards,

6

For that, I need to contact IT.
If again same error is encountered, first i will check firewalls

Thank you