Why does UiPath Explorer Expert crash after start?

Help
1

So I installed UiPath’s Explorer Expert.

After the installation I started it and it asked me to choose between the community version and the enterprise version. (I tried 32-bit and 64-bit version, same result)

But after clicking the “Community Version” button it freezes and nothing is going on.

UiPath%20Explorer
UiPath%20Explorer1060×644 38.6 KB

733×561 10.8 KB

Does anyone know why this happens or had a similar experience?

PS: I’m running Windows 10 Enterprise (10.0.177763), Intel Core i5-4570 CPU, 16gb RAM, x64-based PC.

Thanks in advance!

2

Same experience for me.
Windows 10 Enterprise 1809 Inter Core i7.7600U CPU, 16GB RAM X64.

3

Hi
were these hardware requirements met

image
image814×230 7.14 KB

if so kindly uninstall and reinstall, try once again
Cheers @makkro @lucahaennimigros

4

CPU @ 2.80 GHz 2.90 GHz
RAM 16 GB

Reinstall did not fix the problem.

5

Requirements are met:

image
image713×32 1.67 KB

image

Reinstall also not solve the problem.

Maybe i should mention that I installed it on my corporate pc. So could it be that explorer expert can’t handle proxy settings or anything like that?

6

Kindly check once whether any FIREWALL has WHITELISTED this app
Cheers @lucahaennimigros

7

The app is not whitelisted to my knowledge. But shouldn’t be blacklisted either.

I installed it on a different device where it’s working. So I can test it out.

8

Cheerss @lucahaennimigros

9

Same experience for me.
And it is difficlt to change the WHITELIST of our company.
So could it be that explorer expert can’t handle proxy settings or anything like that?