Hi,
How to select bot to cost cutting and save money to organisation
Attended bot is Less cost when compare to unattended bot. How Wise it is to select attended bot where we can trigger the bot for specified time rather than triggering woth unattended bot and keep them ideal for rest of the time
Can you Specify the use-case both them and how to use efficient way of it.
Regards
Sai Srinivas
Selecting an attended bot for cost cutting and saving money for an organization can be a wise choice in certain situations. Attended bots are generally less expensive to implement and maintain than unattended bots, as they do not require a virtual environment or advanced security protocols.
An example use case for an attended bot is a simple data entry task. In this case, the attended bot can be triggered by a human operator at specific times, such as during peak business hours, to help with the data entry process. The bot can then be turned off or put on standby during non-peak hours to save resources.
Another example is when attended bot is used for customer support function, attended bot can assist human customer support representatives by providing pre-written responses, automating repetitive tasks, and providing real-time information. In this case, the attended bot can be triggered when customer support representatives are busy or during peak hours to help manage the workload.
However, it is important to note that unattended bots can also be used in a cost-effective way. For example, if an organization has a large volume of repetitive tasks that need to be completed around the clock, then an unattended bot can be set up to run 24/7, eliminating the need for human intervention and saving on labor costs.
Ultimately, the decision on whether to use an attended or unattended bot will depend on the specific needs of the organization and the tasks being automated. It is important to carefully consider the cost, efficiency, and security requirements before making a decision.
Answer to the second part of your question is
It can be wise to select an attended bot that can be triggered for specified times, rather than triggering an unattended bot and keeping it idle for the rest of the time, if the organization’s workflow is less consistent or tasks are not repetitive. For example, if the organization has a task that only needs to be done at specific times or only during certain days, an attended bot that can be triggered when needed can save resources and costs compared to having an unattended bot running 24/7.
Additionally, attended bots are generally easier to implement and maintain than unattended bots and they don’t require a virtual environment or advanced security protocols. This can also help to keep costs down.
However, it is important to note that if the organization has a large volume of repetitive tasks that need to be completed around the clock, then an unattended bot can be set up to run 24/7, eliminating the need for human intervention and saving on labor costs.
Ultimately, the decision on whether to use an attended or unattended bot will depend on the specific needs of the organization and the tasks being automated. It’s important to evaluate the schedule of the task, the availability of human resources, the complexity of the task and the resources required to implement and maintain the bot before making a decision.