Web-automation Error

Hi All,
I am working on a web automation ,where bot needs to close the id ,bot is able to click on the UI element but the status is still in open state its not closing .while doing manually we can able to close the id and also we have tested the click activity its working fine.Please let me know the possible solutions for this.Thanks in Advance

@sowmyaragavan Can you show us the Screenshots of the same and describe what is happening in Automation and what you’re able to do manually?