"user name or password is incorrect" only in jobs and not in UiPath Robot

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1

Hello all,

When using Orchestrator in platform.uipath.com, every time I try to create and star a new job for any process, it fails and I get the following error:

The user name or password is incorrect. (Exception from HRESULT: 0x8007052E)

However, the very same process is perfectly executed from UiPath Robot.

We’ve been reviewing every single piece of data that may be wrong when creating machines, robots, etc. and we could not find anything wrong at all.

Has this situation ever come up before?

Thanks a lot.

2

make sure you have user name like this: machineName\Username

3

Yeah, we’re using the output of the ‘whoami’ command in the command prompt.

4

are you using a domain or local user? cause if you have all good, you should not get that error…

5

We’re using a domain. What difference will make between them?

6

if everything is ok, i should work, but could be more complicated, please look into this and see if all is well connected:

7

Checked. Everything seems to be well connected. The thing is that, if anything in there was wrong, will the UiPath Robot application still be able to execute the process correctly?

8

locally yes, i assume you are opening system trays and hitting play from an opened windows session…