User getting logged out as soon as login is confirmed

Help Assistant
1
  • user signing into UiPath assistant
  • shows navigation page and then user is immediately logged out
  • verified user has correct (attended) license allocated
  • clicks the sign in button, browser opens to verify log in complete
  • opens assistant and gets the navigation quick tour page for a split second and goes back to the sign in screen.
  • also tried to sign in through preference page and use our orchestrator url and also gone through the below steps
  • 2023.4.7
  • i have assistant installed as service mode on vdi’s with same version using machine key and did not have the same issue

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2

@chris.dease Please check whether the affected machine is installed in Service Mode. If yes, try connecting it through Assistant → Preferences → Orchestrator Settings using the Machine Key, similar to your working VDIs.

If you want to use Interactive Sign-In for an attended user, try repairing/reinstalling the Robot in User Mode and verify that Interactive Sign-In is enabled in Orchestrator.

3

@chris.dease

One specific thing for attended users assistant must be installed in user mode

If installed in service then first connect with machine key and then use sign in

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Cheers

4

Hi @chris.dease ,
Immediate logout after successful authentication is most commonly caused by corrupted local Assistant/WebView2 cache, profile restrictions on the VDI, or a network/proxy issue preventing the authentication token from being stored correctly.

Thanks

5

Hi @chris.dease

Since the Attended license is already assigned and the browser authentication completes successfully, this looks more like a session/token or Assistant installation-mode issue rather than a licensing issue.

I would first confirm whether 2023.4.7 is installed in User Mode or Service Mode, verify Interactive Sign-In is enabled for the tenant, then check the Assistant/Robot logs immediately after the automatic logout.

6

Reinstall or switch the robot to User Mode, as interactive sign-in requires it for attended users.

Make sure interactive login is permitted by going to:
Admin / Tenant > Settings > Robot security > Allow interactive sign-in

Alternatively, if keeping Service Mode, connect first using your machine template key under:
UiPath Assistant > Preferences > Orchestrator Settings > Connection Type (Machine Key)

7

can you verify how to check these logs?

we’ve followed and confirmed all of these suggestions

8

@chris.dease

UiPath logs can be check from here C:\Users\<username>\AppData\Local\UiPath\Logs

Cheers