Upload items into Queue return error

Help Orchestrator
1

Hello, I’m trying to import CSV file into my queue.
When I select my file:1
Also the file is downloaded from the same Queue, then I delete all queue items, just to try how it’s working Upload items.

But when I click upload:
2

How can I resolve this problem?
How it’s possible to download this scv file from the same queue, delete the all existing item there and try to import the same queue, and receive error?

Thanks in advance.

2

Hello @Veselin_Ganchev!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

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4

Hi @Veselin_Ganchev

Could you provide a sample .csv file that is causing the issue?

5

Hello, I have the same problem. First of all I have exported my queue and then I have reduced entries to one entry. After that i tried to import again to another fresh queue. I ended up with the error Veselin Ganchev reported before.
Thanks in advance.

6

Status,Revision,Reference,Exception,Deadline,Priority,Robot,Postpone,Started,Ended,Transaction Execution Time,Retry No.,Specific Data,Key,Reviewer Name,Exception Reason,Output
New,None,RWWSGHSKA-8387,Normal,0,0,“{”“DynamicProperties”“:{”“Team”“:”“SKA”“,”“Abnahmeregion”“:”“SW”“,”“Ansprechpartner_Beratung”“:”“Test, Paul”“,”“Ansprechpartner_Entwicklung”“:”“Test, Hanna”“,”“Ticketnummer”“:”“1000001014"”,““Auslieferung_In_Sprint””:““20-09"”,”“Beschreibung”“:”" 1000001014 ZFG_ARS_FAKTURA bei M&M “”,““URL””:““http://www.google.de"“,”“Progress”“:”“”“,”“Mailverteiler”“:”"test@google.com””}}",4e0b47ae-8e6d-4107-bde8-2728f95c51c2,

7

Hi @andree.stiewe

What is your version of Orchestrator? Is it our Cloud one or is it your own on-premise one?

8

Hi, on premise, Orchestrator 2019.4.4

9

In this case, as much as I’d rather solve it in the open topic, I would suggest contact with our technical support:

Our team will be able to directly assist you with this particular issue and it will be the quickest way to resolve it.

Naturally, feel free to summarize our support’s findings in this topic to help other users in the future :slight_smile:

10

Our team further clarified that you cannot use the exported csv file to upload the new queue items:

image

It only supports this structure:

image
image853×410 22.2 KB

This might be improved in the future, but please use the above sample file as a guidance to bulk upload your queue items.