Upgrading Orchestrator from 19.10.18 to 20.4 fails due to Database Issue

Help Orchestrator
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Have an Orchestrator instance running 10.10 successfully. It was installed originally using UIPathPlatformInstaller.exe on-premise on a single-node installation. Using a paid license key.

I am attempting to upgrade to 20.4 per the Upgrade instructions (which indicate to run UiPathOrchestrator.msi). Installation appears to go fine, except when I click Next on “Identity Server Settings” window I get this error message:

“The database name provided is already used by an existing database.”

I have found information about APP_ENCRYPTION_KEY, but that appears to be for older versions only (nothing in web.config about a key at all).

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I meant we are running 2019.10 successfully, BTW.

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Hi, did you follow the guide to upgrade?

If yes and still get errors, then the best advice is to get in contact with support for better help.

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@alanrthompson
Are u sure and confirm you haven’t done eny encryption?.pls confirm

And while you are upgrading check whether your existing orchestrator is stopped in IIS

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Yes, I ran the command to decrypt the EncryptionKey section (as indicated here: https://docs.uipath.com/orchestrator/docs/encrypting-webconfig-sections) even though I am sure it was not encrypted. I also confirmed that the Orchestrator App was stopped in IIS.

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I submitted a support request for this. I will share what I learn here if it is helpful.

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