I recently took over UiPath platform maintenance. My background is more on the development side, and I’m still getting familiar with UiPath Orchestrator architecture and upgrade procedures, especially for on-prem setups.
We are currently running UiPath Orchestrator v2022.4.x (on-prem) and would like to upgrade to the latest stable version. Our licenses are active.
At the moment, I’m unsure whether it’s better to upgrade step by step (via an intermediate version) or to go directly from 2022.4.x to the latest stable release. The plan is to perform and validate the upgrade in UAT first, before proceeding to production.
In parallel, we’ve initiated the process of creating/activating our UiPath Customer Portal account, but it has been two days without any response, which blocks us from downloading newer Orchestrator versions and opening official support tickets. Because of this, I’d like to ask where we can best request help in the meantime, and if there is any alternative way to access the installation media or get guidance on the upgrade.
Any advice or shared experience would be very helpful.
You can also reach out to your customer manager and request their opinions on the matter. Then, accordingly you can proceed. I think there may be difference in licensing also between these versions as license types have also changed.
They would be the best to guide you. Every enterprise customer has their customer manager assigned. Reach out to them via email and take it forward.
There is more to it than just upgrading the software. There are major changes to the way things are organized in Orchestrator (for example, modern folders). Our on-prem upgrade was a huge project. I highly recommend working directly with UiPath to analyze your current system and make a detailed plan for the upgrade and migration to the way Orchestrator works now.
For on-prem Orchestrator, it’s safest to upgrade step by step rather than jumping from 2022.4.x to the latest version. Test each step in UAT, back up your database, and ensure robot/activity compatibility. While waiting for portal access, you can use UiPath forums or email support for guidance.
Before initiating the migration, first identify whether your current automations reside in Classic or Modern folders, as this impacts asset, queue, and permission mappings.
Phase 1: Pre‑Migration Assessment
Identify Orchestrator Folder Structure
Check if automation components (robots, assets, queues, processes) reside in:
Classic folders, or
Modern folders
Document any dependencies, Orchestrator tenants, AD mappings, and certificate usage.
Validate Your Current Version & Target Version
Ensure the new environment is prepared for the latest stable version of UiPath Orchestrator that you plan to use.