I am seeking assistance regarding a licensing issue where our Organization has been automatically transitioned from the Community Plan to a Free Plan, resulting in the loss of our unattended execution capabilities.
Organization Age: Less than 1/2 month old created.
Current Status: Displays as “Free Plan” in the Admin dashboard.
Environment: We are running a process on a dedicated Virtual Machine (VM).
Setup: Machine Template is created, and Windows credentials (Domain\User and Password) are correctly configured under Tenant > Manage Access.
We are unable to start any jobs on the VM. In the “Start Job” and “Machine Template” screens:
Production (Unattended): Shows 0/0 Available.
The Machine Template shows a “Non-compliant” status because no runtimes can be allocated.
In Admin > Licenses > Robots & Services, there are zero runtimes available to allocate to the Tenant.
Why would a brand new organization move from Community to the Free Plan within these days?
2.Does the Free Plan (unlike the Community Plan) provides zero unattended/testing runtimes by default?
Is there a way to “trigger” a move back to the Community Plan without creating an entirely new organization?
Any help or insights on how to regain that single unattended/testing runtime to keep our VM process running would be greatly appreciated.
have you checked if you somehow activated enterprise trial? because when enterprise trial ends (60 days) you are automatically downgraded to free plan.
Also, in community plan you do not get unattended robot license, you can have only attended license.
You most likely started an Enterprise trial. But regardless, you cannot use Community to run your processes. Its not allowed for Commercial use.
You need to buy the basic plan or one of the enterprise plans. Even if you delete the org and start fresh again using Community then you’ll be violating the licence terms.
To clarify our situation: This is not for a client and we are not using this in a live production environment. We are currently in the R&D / Internal Testing phase only.
Our testing requires us to validate how the process behaves in a truly unattended environment (running on a VM while the user is logged off, triggered by a schedule). We need to ensure the automation handles the VM’s resolution and background execution correctly before we consider purchasing a license.
My follow-up question: > I was under the impression that the Community Plan provided 1 Unattended/Testing runtime for exactly this type of non-commercial evaluation. If I am currently on the Free Plan (with 0 runtimes), is there a way to switch back to Community? Or is the only way to test unattended scheduling now to start a fresh organization using a personal email address?
If you want to test then you need to go with enterprise trail
Community is for learning purpose and not evaluating
You can reachout to sales they can give you enterprise trail as well
Community does offer unattended license but would not work when loggedout as you cannot install robot in service mode using community so you need enterprise or trail
You can use a different email to start one more trail but again thats would expire in 60 days