Unable to view AI units under liscence -> consumables

Help Orchestrator
1

Hello all,

We recently updated our UiPath orchestrator liscence that expired on 2nd of this month. Now I am unable to view AI units under liscence → consumables tab. Does anyone know the reason ?

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2

@B_H_Akshatha_Pai

What is the new license you people procured?

if it is unified license then you would see only platform units

cheers

3

Hi @B_H_Akshatha_Pai

Did you upgrade to unified platform? And was there AI Units included in your renewal as part of the purchase?

4

Hi. Actually I am unable to see platform units also. I can only see Integration service calls. Also, it was an auto renewal, whichever was the plan last time same was upgraded.

5

@B_H_Akshatha_Pai

Please confirm with sales team or raise on customer portal

cheers

6

Hi, I tried raising UiPath ticket for liscences, but it is asking for Device ID. Can anyone help to find Device ID ?

7

@B_H_Akshatha_Pai

You mean the Support ID?

if yes then once you go to admin you would find it on left bottom

cheers