Unable to upgrade Uipath

Hello There,

Need you assistance with the issue I am facing with the upgrade.
Last version downloadedo n my laptop is 2022 4.4 :frowning:
Logs attached for your reference…

Thanks for your urgent help!

Hi,

The log says installer fails to remove older version.

Error 1714. The older version of UiPath Studio cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (1C:E0) [07:41:10:158]: Product: UiPath Studio – Error 1714. The older version of UiPath Studio cannot be removed. Contact your technical support group. System Error 1612.

The following topic might helps you.

OR

Regards,

Hi Yoichi,

Thanks for your response, getting below error… Registry Editor has been disabled by administrator.
What next ?

Another error when a auto update happens …

UiPath update failed.
The update for version 22.12.0-beta.11471 failed, causing the error: “Unknown (Msi Error 1603)”. The update is scheduled to retry on Thursday, January 12, 2023 at 10:23:41 AM.

Hi,

Can you try the latter Japanese topic? (Sorry but can you try to use auto-transalte tool?)

Regards,

Tried the same i do not have access to Registry Editor.

I tried uninstalling and received below error. I think the .msi file is missing

I have managed to delete and uninstall UiPath.
After a restart i am still unable to download a new studio version.
Logs as attached
LOG_13JAN.txt (272.8 KB)

Please assist!!!

How you are installing the Studio (via command line or via GUI)?
Are you installing per user or in unattended mode?

From the provided logs:

MSI (s) (DC:60) [11:28:31:696]: SOURCEMGMT: Trying source C:\Users\s$$$$$$\AppData\Local\UiPath\UpdateService\Downloads\b69fdacf6dd046fb88c7af2d87caf5aa\22.4.4\1eae00c55c4f1000364e0b444d26b740\.	
MSI (s) (DC:60) [11:28:31:697]: Note: 1: 2203 2: C:\Users\s$$$$$$\AppData\Local\UiPath\UpdateService\Downloads\b69fdacf6dd046fb88c7af2d87caf5aa\22.4.4\1eae00c55c4f1000364e0b444d26b740\UiPathStudio.msi 3: -2147287037 	
MSI (s) (DC:60) [11:28:31:697]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.	
MSI (s) (DC:60) [11:28:31:697]: Note: 1: 1706 2: -2147483647 3: UiPathStudio.msi 	
MSI (s) (DC:60) [11:28:31:697]: Note: 1: 1706 2:  3: UiPathStudio.msi 	
MSI (s) (DC:60) [11:28:31:697]: SOURCEMGMT: Failed to resolve source	
CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)	
MSI (s) (DC:C0) [11:28:31:697]: Note: 1: 1714 2: UiPath Studio 3: 1612 	
Error 1714. The older version of UiPath Studio cannot be removed.  Contact your technical support group.  System Error 1612.	
MSI (s) (DC:C0) [11:28:31:698]: Product: UiPath Studio -- Error 1714. The older version of UiPath Studio cannot be removed.  Contact your technical support group.  System Error 1612.	

Download the old used installer in the Downloads folder on your machine.

Try to install the previous version again.

Then uninstall it with this command msiexec /uninstall UiPathStudio.msi

And in the end, install the new version.

Reference: https://patchmypc.com/system-error-1612-the-installation-source-for-this-product-is-not-available

Hi @marian.platonov ,

I’m having the exact same issue.

My next question is how exactly or where can I download the needed msi installer file?

As I see the download link for the current msi is - https://download.uipath.com/UiPathStudioCommunity.msi

I don’t see where to get the past versions to fix this issue.

PS: I’m a community edition user. And the goal is to be able to proceed with the un-installation of the old version during an upgrade.

Do you have the old MSI installer?
If yes, add it in the same location from where you installed and you can uninstall it.

If you still cannot solve it, use this tool Download IObit Uninstaller 13 Free - 100% Free Uninstall Programs & Plugins for uninstallation process.