Unable to switch between different tenants within an Organization in UiPath Assistant

Help Assistant
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1

I used to Swicth between different Tenants from the assistant using drop down option

I don’t see that option now. It was working fine till today evening

I tried with different URL’s in the orchestrator settings. Nothing seems to work. Any help is much appreciated

A user is logged into UiPath Assistant with the tenant set to "defaulttenant" and the chat options visible. (Captioned by AI)
A user is logged into UiPath Assistant with the tenant set to "defaulttenant" and the chat options visible. (Captioned by AI)1917×601 68.8 KB

2

Hi @sharazkm32

Ensure your machine is connected to Orchestrator, and verify if the tenants still exist under your cloud portal. If not visible, refresh services in orchestrator or try to reassign tenant permissions.

If issue persists, it may be a UiPath cloud sync or license glitch—contact UiPath support directly.

Happy Automation

3

In UiPath Assistant 2025.0.161 from https://download.uipath.com/UiPathStudioCloud.msi or 24.10.10 from https://download.uipath.com/versions/24.10.10/UiPathStudio.msi
Make sure that your user is present as attended robot user in multiple tenants in your Orchestrator Organization

The UiPath Assistant now includes features for displaying package information, accessing the diagnostic tool from error dialogs, and switching between tenants via the new Tenant option. (Captioned by AI)
The UiPath Assistant now includes features for displaying package information, accessing the diagnostic tool from error dialogs, and switching between tenants via the new Tenant option. (Captioned by AI)908×179 14.9 KB

Reference Robot - 2024.10.1

Sign out from UiPath Assistant
Go to UiPath Assistant → Preferences → Orchestrator Settings → Service URL (this option is available only for User Mode installation mode) → provide for URL https://cloud.uipath.com/YOUR_ORG_NAME/
Sign In

The image depicts the "Orchestrator Settings" in UiPath Assistant, showing an active connection with a Service URL and a "Sign out" button. (Captioned by AI)
The image depicts the "Orchestrator Settings" in UiPath Assistant, showing an active connection with a Service URL and a "Sign out" button. (Captioned by AI)602×344 20.1 KB

Results:

The image shows the UI of UiPath Assistant with options for retrieving enterprise files, automating daily tasks, and intelligent copy-paste, along with a user profile dropdown menu. (Captioned by AI)
The image shows the UI of UiPath Assistant with options for retrieving enterprise files, automating daily tasks, and intelligent copy-paste, along with a user profile dropdown menu. (Captioned by AI)2398×1045 78 KB

4

After upgrading the assistant to 2025.0.161, It worked

Thank you for your reply

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