Unable to run unattended bot from Orchestrator due to username-password incorrect issue

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1

Hi Forum,

We are facing an issue in running the unattended bot from Orchestrator. The robot has been installed in the machine which is in LogMeIn client machine (which is similar to Citrix machine).

We are able to run the robot successfully from the studio, but when triggered via Orchestrator, we receive the error saying that the Username or Password is incorrect. Even though, the username and password for the machine is updated properly in the orchestrator.

Below is the error received in the Uipath Assistant where the bot is located:

"The user name or password is incorrect. (0x8007052E)

at UiPath.Service.Core.Windows.Session.LogonUserHeadless(String username, String domain, String password, TS_SMARTCARD_OPTIONS smartCard, Boolean loadProfile, HEADLESS_LOGIN login)
at UiPath.Service.Core.Utils.HeadlessIdentity.<>c__DisplayClass2_0.b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.Service.Core.Utils.JobIdentityUtils.VerifyCredential(IUserCredential credential, SessionSettings settings)
at UiPath.Service.Job.Start(IUserCredential credential)"

Please let me know what changes need to be done, or a workaround to be able to run this bot from orchestrator.

2

Welcome to the UiPath Community @a6hilash

Please confirm if you are having the AD credentials, username and password of that VM?

Do not provide intermediatory credentials, robot needs the AD credentials to login

3

Hi @rahulsharma,

Yes, I do have AD credentials for the VM which are provided in the orchestrator.
Intermediatory credentials (LogMeIn) and VM credentials are same in this case

4

Attaching screenshot of the LogMeIn Client used to access the VM where bot is located

image
image305Ă—509 18.5 KB

5

@a6hilash

Are you able to run the process from UiPath Assistant in that BOT machine ?

6

Yes @lakshman I am able to run from UiPath Assistant

7

@a6hilash

Can we login to that machine using RDP ?

8

Yes, we are able to login into that machine

9

HI @a6hilash,

Can you please go to your command prompt on the machine you are trying to run the unattended process on, type “whoami”, and paste that domain\username for the unattended bot in the user settings as seen here and enter the windows password under “password”:

image
image1561Ă—910 68.4 KB

This screen you would under tenant->Manage Access->selecting your username-> clicking on edit for community or cloud users.

For on-prem enterprise users, this can be found under tenant->users->select your username → click on edit.

Please note: Value under username has to be exact what you get from whoami command. As an example shown below, it has to be typed as highlighted.
image

Hope this helps.

Regards
Sonali

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