Unable to receive emails send using send Outlook mail message activity

Help Something Else
1

In my process I used send Outlook mail message activity to send completion email. Bot runs successfully in unattended but in my outlook application I’m not receiving the completion email.
I checked the logs it says completion email sent.

And if I run again the bot in unattended I’ll be getting that previous bot completion email and current completion email together.

Anyone knows reason why it is happening?

2

@Steven_ds_55,

Add some delay after sending the email as it does take time to send email out from outlook. If there is no delay bot session gets closed immediately which keeps the sent email in Outbox of the Outlook.

To avoid this, good practice will be using O365 or SMTP protocol

3

@ashokkarale we have a requirement to use only send Outlook mail message activity.

Sometimes I’m able to receive emails and sometimes not.

4

@Steven_ds_55,

Add delay of 5 to 15 second after Send email activity and this should be resolved.

5

There are 2 things we need to look into

1.Add a Delay After Sending the Email and check if it works fine because it may take time for receiving the email
2.Verify Email Account Configuration is correct and configured properly

6

@omkar.kondegal @ashokkarale
Is it a good practice to add delay activity or is there any other way to resolve this?

7

@ashokkarale @omkar.kondegal
And this issue is happening in my VDI

I check the same thing in my local machine, the process is running successfully with emails

8

@Steven_ds_55,

It’s fine to use Delay in this scenario.

9

@Steven_ds_55
If you are facing this issue only in client machine check with their IT team if there’s anything needs to be done

1 Like
10

@Manisha_Ravindra
Yes the issue caused from their network team. They are resolving it.
Thanks

1 Like
11

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.