Unable to read mail from specific folder of outlook

Help Studio
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1

Hi Team,
I can extract mail/Attachment from the inbox but not able to extract mail attachment from the folder(Sb Energy) created inside the inbox.
getting error" folder does not exist".

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2

Hi,
sometimes the spelling in the user view differs from the “correct” one.
I always make a little help bridge. I create an additional subfolder and look at the properties.

This way I get a fully qualified path to the parent folder (here in the example “Invoices”).

If that doesn’t help, please show me your activity settings.
Unbenannt

3

Hi as you can see below, i am keeping location path at account field. still I am getting same error.

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4

very interesting.
I know it only so that I enter my account name in the account field and the path in the mail folder field. Have you tried that?

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1 Like
5

if it helped you, feel free to mark my post as a solution to help other users who have the same problem

6

still, i am getting the same error, the error occurred due to a folder containing IMAP items, I don’t know how to handle it, so I move the data to another folder and it’s work now.

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7

try to create a test subfolder under sb energy and look at the path of this folder. i think it is the file path.

alternatively you can try to replace the space between sb and energy with an underscore.

Side info: The folder and file path names are key-sensitive