Unable to open UiPath, it's downloaded and installed

[nithinreddy]

Logged in with my gmail account and I downloaded community version, and installed the UiPath.

Unable to open UiPath, i’ve installed the UiPath and it’s returning a pop up like “The installed versions of Studio and Robot do not match. Please restart your machine and try again”.

I restarted my machine, and it’s throwing the same error. I’'m attaching my logs below

17:07:44.4844 => [ERROR] [UiPath.Studio] [4] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary2 userMetadata, ProxySettings proxySettings) at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.UiPath.Licensing.Library.Extended.ILicenseProvider.UpdateOnlineLicenseAsync(IDictionary2 userMetadata)
17:07:44.4986 => [ERROR] [UiPath.Studio] [4] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary2 userMetadata, ProxySettings proxySettings) at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.UiPath.Licensing.Library.Extended.ILicenseProvider.UpdateOnlineLicenseAsync(IDictionary2 userMetadata)
17:08:22.3010 => [ERROR] [UiPath.Studio] [6] Acquire orchestrator license error: System.TimeoutException: GetRobotInfoCore timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.Licensing.LicenseOrchestratorService.AcquireLicensedRobot()
17:08:22.3038 => [ERROR] [UiPath.Studio] [6] Acquire orchestrator license error: System.TimeoutException: GetRobotInfoCore timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.Licensing.LicenseOrchestratorService.AcquireLicensedRobot()
17:08:22.9959 => [ERROR] [UiPath.Studio] [1] RobotVersionChecker try get robot version: System.TimeoutException: GetRobotVersion timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.App.RobotVersionChecker.Check(), HResult -2146233083
17:08:22.9959 => [WARN] [UiPath.Studio] [1] Incompatible version found Robot: , Studio
17:08:23.0151 => [ERROR] [UiPath.Studio] [1] RobotVersionChecker try get robot version: System.TimeoutException: GetRobotVersion timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.App.RobotVersionChecker.Check(), HResult -2146233083
17:08:23.0151 => [WARN] [UiPath.Studio] [1] Incompatible version found Robot: , Studio

Can anyone help with this?

[Srini84 (Srinivas)]

@nithinreddy

Can you try clean uninstall UiPath studio, UiPath Assistant etc., and install it again

Hope this may help you

Thanks

[Shikhar_Tandon]

Hi @nithinreddy,

Did you got the solution?

Thanks

[nikhil.girish]

Hi @nithinreddy
wlelcome to community

Refer below link

Unable to Run UiPath Studio After Installation

hi Welcome to uipath community May I know what was the issue you were getting Kindly search from start as uipath studio and check whether it is initiating application Or do we get any error while opening file Or If there is no result while searching in start then we need to check whether it is installed completely or not and that we can check in Programs in control panel Make sure that uipath studio is installed with these steps Kindly try and let know for any queries or clarification …

I recommend you to better re install again

Thanks

[nithinreddy]

I can only see UiPath Studio in the control panel. I’m attaching the image for your reference.

[nithinreddy]

I’ve registered in the UiPath website and downloaded UiPath studio. It got installed. When i’m trying to open it’s returning an error. I restarted my machine, reinstalled the UiPath etc. nothing worked. I’m attaching the images below for your reference.

[nithinreddy]

No. It’s still returning the same error.

[nikhil.girish]

Hi @nithinreddy
this happens when there is a mismatch in UiPath studio and robot version. Generally happens when UiPath Community edition is installed having the latest build and not stable build option selected.

Please restart your machine and mostly this issue is resolved, if not then please re-install UiPath and in settings select stable build.

also please find the below link for your reference

How to fix your Studio installation / Licensing issues

How to fix your Studio installation / Licensing issues If you encounter an issue with your Studio installation and or licensing issues, please follow the below procedure to re-install the most recent stable version of Studio. Before you start, you might want to backup your settings. Please follow this guide on how to do it: Studio Community Edition - how to properly backup your settings Install all latest Windows Updates. Uninstall Studio from Apps & Features menu: [image] Navi…

[nithinreddy]

I restarted my machine, it didn’t work. I uninstalled and re-installed, it showed that UiPath got installed and an option to launch UiPath Studio, i clicked on that, it’s again returning the same error.

[nikhil.girish]

@loginerror could you please help Nithin here

[nithinreddy]

How to download the robot version? Can you please mail to jaidinithin9@gmail.com? Let’s figure this out.

[nithinreddy]

Can anyone please let me know how to overcome this issue?

[loginerror (Maciej Kuźmicz)]

Hi @nithinreddy

Could you try killing all UiPath processes/services that are running on the machine?

[nithinreddy]

I tried everything, but it’s not working. Can anyone please assist me or mail me to jaidinithin9@gmail.com?

[loginerror (Maciej Kuźmicz)]

Hi @nithinreddy

Have you managed to resolve the issue in the end?

If not, maybe a screen sharing session could help resolve the issue?