Unable to open orchestrator with my personal Id

Help Orchestrator
,
1

I install UiPath studio desktop with community version. but unable to open studio and orchestrator. for studio i am unable to loging with my ID aditibhatt05@gmail.com. Ill share the screenshot for same. If you can assist me with solving the issue.

The image shows a UiPath Orchestrator webpage with an access error message indicating that the user does not have access and should contact their administrator. (Captioned by AI)
The image shows a UiPath Orchestrator webpage with an access error message indicating that the user does not have access and should contact their administrator. (Captioned by AI)1908Ă—520 33.2 KB

A login attempt to UiPath by Aditi Bhatt failed, prompting the option to try again. (Captioned by AI)
A login attempt to UiPath by Aditi Bhatt failed, prompting the option to try again. (Captioned by AI)1167Ă—798 19.5 KB

2

hey @Aditi0374
Your UiPath login is failing when connecting to the tenant.

Possible solutions:
Check Your Internet Connection
Verify Credentials
Use the Correct Sign-In Option

3

@Aditi0374,

Check if you are logged in on the correct Cloud Orchestrator organization where your email id is having access.

Login into the Orchestrator first hand on the default browser which opens automatically when you click on Login button.

4

with same id (aditibhatt05@gmail.com) I am able to login both orchestrator and desktop studio in my another laptop1. with same id when I am trying with my laptop 2, I am facing this issue. And I checked my network is working fine.

5

Try opening Orchestrator in incognito mode to check if it loads properly.

6

@Aditi0374,

Check this thread for error: No robot configured for the current user

7

@Aditi0374

first try with a different browser or incongnito to see if you are able to login to orchestrator

cheers

8

now it was showing below error

The image shows a connection error message from UiPath indicating that an unattended robot could not be found for the provided user key. (Captioned by AI)
The image shows a connection error message from UiPath indicating that an unattended robot could not be found for the provided user key. (Captioned by AI)1174Ă—802 22.4 KB

but after done below changes in orchestrator.
Tenant-> Manage Access-> Access Rules → Users → Edit : Aditi bhatt

here I have change License Type as “Automation Developer”

now I am able to access my UiPath Desktop Studio

The image displays the "Manage Access" section under the "Tenant" tab in UiPath Orchestrator, showing user roles and permissions. (Captioned by AI)
The image displays the "Manage Access" section under the "Tenant" tab in UiPath Orchestrator, showing user roles and permissions. (Captioned by AI)1905Ă—418 53.2 KB

The image shows the access rules configuration page for a user account named "aditi bhatt," highlighting various assigned roles and settings such as Administrator and Automation Developer, with an "Update" button at the bottom right. (Captioned by AI)
The image shows the access rules configuration page for a user account named "aditi bhatt," highlighting various assigned roles and settings such as Administrator and Automation Developer, with an "Update" button at the bottom right. (Captioned by AI)1002Ă—861 75.2 KB

Thank you for the Solution.

1 Like
9

@Aditi0374,

Glad it worked. So it was configuration issue.
Cheers!

10

Yes… thank you for your support

11

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