Unable to manually import existing Azure DevOps test cases into Test Manager

Help Test Cloud
1

Hi everyone,

I’m currently testing the integration between Azure DevOps and Test Cloud
From now on - whenever I create a new test case in Azure DevOps, it shows up correctly in Test Manager
However, I’m facing an issue:
I can’t manually import existing test cases from Azure DevOps into Test Manager.
The “Import from External Tool” button is not visible in the Test Cases section of Test Manager. :confused:
Is there a specific step I might have missed?

Any help or suggestions would be greatly appreciated!

Thanks,
Morgan

2

@Morgan_Fulgoni1

welcome to the community

please try this

IMG_0909
IMG_0909828×332 76.3 KB

cheers

3

Hi @Morgan_Fulgoni1

This issue usually happens due to permissions, project settings or how the ADO–Test Manager integration is configured.

  1. You must have the correct role/permissions

The Import from External Tool option is only visible when the logged-in user has:

  • Test Manager role (or equivalent)
  • Permissions to **create and manage test cases

Check in **Test Manager → Settings → Users
Make sure your user has Tester, Test Manager, or Admin rights.

  1. The feature must be enabled in Project Settings

In some setups, “Import from External Tools” is hidden unless enabled.

Check this:

  • Go to **Test Manager → Settings → Project
  • Look for options like Test Case Import or External Tool Integration
  • Make sure it’s enabled

(Some versions hide the feature under “Advanced Settings”.)

  1. Your integration mode may be set to synchronization-only

If Azure DevOps is configured as the primary test management source, Test Manager disables manual imports to prevent duplicates.

Check your configuration:

  • **Test Manager → Integrations → Azure DevOps
  • See if the sync mode is set to **Automatic Sync Only
  • If yes → switch to Hybrid Mode

In Hybrid Mode, the Import button becomes available.

  1. Check if you’re in the correct module

The Import from External Tool button only appears under:

Test Cases → All Test Cases List View

It will NOT appear if:

  • You opened a single test case view
  • You are inside a test suite or cycle
  • You filtered the view to a folder that doesn’t allow creation/import

Try navigating to the **root Test Cases list.

  1. Licenses: Test Manager vs Basic

Some tools require a Test Manager license (not only Basic) to perform imports.

If your license is not a Premium/Test Manager license, the button may stay hidden.

If everything is correct, try this quick reset:

  1. Log out of Test Manager
  2. Clear browser cache
  3. Log back in
  4. Reconnect Azure DevOps integration (if prompted)