Unable to make API Web Service call to Orchestrator

Hello,

We are trying to launch a Job in Orchestrator using the “Orchestrator HTTP Request” activity.

For this we have made sure to correctly insert the JSONPayload and RelativeEndPoint parameters, we are also sure that this chain is well built because when we launch the call from the Server (the machine where Orchestrator is located) the Job is launched correctly.

We are having the problem when we launch the call from outside the work group where our robots and our server are located.

Do we have to do some extra configuration for these cases? Open any additional port?

We have made sure to map the IP’s well and the VPN is correctly established for calls that occur from outside our network.

We look forward to an answer from you.

Thank you.