balamaha
(Balaji M)
November 17, 2019, 7:05am
#1
I changed the Operating system to Windows 10. Then I am unable to login to UIPath platform. I am able to login from another laptop which has Windows 8 with same credential. Error Screen shot is attached.
1.I tried in chrome, IE
2.Firewall setting is disabled
3.Javascript is allowed in browser setting
First error screen shows
"OOPS_SOMETHING_WENT_WRONG"
UNKNOWN_ERROR_FROMBACKEND
Second error screen shows
“Your session has expired. Please login again”
1 Like
You mean cloud platform.
Try with a different browser either chrome or firefox.
Regards,
Karthik Byggari
2 Likes
balamaha
(Balaji M)
November 17, 2019, 7:18am
#3
I have already tried below activities :
1.I tried in chrome, IE, Microsoft Edge
2.Windows Firewall setting is disabled
3.Javascript is allowed in browser setting
1 Like
Can you clear your cache and try again fresh?
1 Like
balamaha
(Balaji M)
November 17, 2019, 7:27am
#5
Yes. I cleared cache, cookies. Restarted the machine. Still no luck.
1 Like
AshwinS2
(Ashwin S)
November 17, 2019, 8:30am
#6
hi @balamaha
Have you check proxy settings on your browser
Thanks
Ashwin S
1 Like
balamaha
(Balaji M)
November 17, 2019, 10:44am
#7
Proxy settings are verified. It is disabled.
1 Like
balamaha
(Balaji M)
November 23, 2019, 8:57am
#8
I tried in another machine which has windows 10. I am able to login without any issue. Not sure what is wrong with my machine.
balamaha
(Balaji M)
November 23, 2019, 9:39am
#9
Finally… I am able to login from my machine… I cleared the temp folder … and it started working now.
servesh20
(Servesh Tiwari)
September 25, 2020, 4:36pm
#10
@balamaha I am facing the same issue and also cleard the tem files and done all the things that u have mentioned.
Could any one help me pls