Unable To Login To Orchestrator. Specific User Is Not Active

How to fix the "UserIsNotActive" issue when login into Orchestrator On-Prem?

Description: The user faces an issue while trying to log in to Orchestrator. They get an error like this one "Can't login external user 'xxxxxx-xxxx-xxxx' under xxxxxxxxxxx: UserIsNotActive"

Resolution: In Orchestrator got to Tenant -> Manage Access -> Assign Roles and make sure that the user who is unable to access Orchestrator is Active.

  • Check this in the three dots at the end of the user's column.