Unable to create Subfolders

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Why is it not possible to create subfolders? Cant create subfolders? Cant create subfolders under Default folder? How to create subfolders?

In order to be able to create subfolders, verify that the following pre-requisites are in place:

  • Modern Folders must be enabled. Please check here for more information on Modern Folders. They can be enabled from Setting -> General. See screenshot below for details.
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  • The User Role must have Create permissions for subfolders. For more information on Roles, please see here .
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  • The parent folder must be a Modern folder. The Default folder is a classic folder and does not allow subfolders. When the specified folder allows subfolders, you will notice the "Add subfolder" button enabled.
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