Unable to connect unattended robot with windows credentials

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1

Hello,

I have had my unattended working in the past and for whatever reason I was unable to add the cloud serverless robots so I removed my robot, and then re added it today. Now I cannot get the unattended process to run on my machine, I have checked the licensing, the windows credentials, the “login to console” is correctly set. The machine is connected and licensed (shows green and licensed in assistant)… but I keep getting an invalid credentials issue. I even reset my windows credentials… I am uber stuck

Error

  • Process: Split.Voldico.Commission.Reports
  • Process Version: 1.0.2
  • Environment:
  • Robot: unattendedrobot-unattended
  • Account: unattendedrobot
  • Machine name: DESKTOP-D12PPB1
  • Info: Could not start executor. The user name or password is incorrect. (0x8007052E)

System.Exception: Could not start executor. The user name or password is incorrect. (0x8007052E)

  • Start Time: 03/06/2023 3:38:59 AM
  • End Time: 03/06/2023 3:38:59 AM
  • Input Values: null

Output Values: null

  • Has Recording: false
2

Hi @Nathan_Betters1
The error message you received suggests that there is an issue with the user name or password for the unattended robot account on your machine. Here are a few steps you can take to troubleshoot this issue:

  1. Check the username and password: Verify that the username and password for the unattended robot account are correct. Make sure that there are no typos and that the password is up-to-date.
  2. Check the Windows service: Ensure that the UiPath Robot Windows service is running and that it is using the correct account to log in. You can check this by opening the Services app and looking for the “UiPath Robot” service. Right-click on it and select “Properties”, then go to the “Log On” tab. Ensure that the “Log on as” account is set to the unattended robot account.
  3. Check the user permissions: Ensure that the unattended robot account has the necessary permissions to run the unattended process. This includes permissions to access the files and folders required by the process, as well as any necessary network or database permissions.
  4. Try resetting the password: If you are still experiencing issues, you may want to try resetting the password for the unattended robot account. This can be done through the Windows User Accounts settings.
  5. Contact UiPath support: If none of the above steps resolve the issue, you may want to contact UiPath support for further assistance. They may be able to provide additional troubleshooting steps or identify any known issues with your setup.
3

Hi

I had the same issue as you a few weeks ago. we solve this by creating a new template machine.

hope this working for you as well.

good luck.

4

I created a new machine, signed out of assistant reconnected with the new machine, the process still fails with the same error.

I don’t know if this matters, but my windows machine is Azure AD connected, I think I had issues with that in the past?

5

could you show us a screenshot of your machine state from the UiPath assistant?

thx

6

I’m mobile but I showed connected

7

@Nathan_Betters1

In your username did you include the domain name as well?

Domain\username is the general format

Cheers