Unable to connect to Dev Orchestrator in Dev Bot Server

Help Orchestrator
,
1

Hi Team,

I have been trying to connect to Dev Orchestrator in my dev Bot server using the service account dedicated for the bot. Even though it shows me the service account is connected to Orchestrator the license becomes unavailable. When I see it from the orchestrator’s view it looks like connected, as can be seen in the screenshot below.

The "Dev Orchestrator" screen shows a connected unattended session for the machine "AZRA" under the "Unattended sessions" tab. (Captioned by AI)
The "Dev Orchestrator" screen shows a connected unattended session for the machine "AZRA" under the "Unattended sessions" tab. (Captioned by AI)975×136 29.1 KB

However, this what I see from the Bot server (Dev)

The image shows a UiPath Assistant interface indicating that it is connected to the orchestrator but unable to retrieve a license, with a status message prompting to contact the automation department for license issues. (Captioned by AI)
The image shows a UiPath Assistant interface indicating that it is connected to the orchestrator but unable to retrieve a license, with a status message prompting to contact the automation department for license issues. (Captioned by AI)975×431 103 KB

Issues:
• I am unable to open my code in studio in the dev server because of not being able to connect to dev orchestrator for that service account. Can anyone advise what could the issue be?

Thanks a lot,
Sisay

2

HI,

Can you share detailed information?
Do you use AutomationCloud or On-premise?
How do you assign Developer license?
Did you already try Sign-In? etc.

Regards,

3

Hi @Yoichi
Thanks for the response - let me respond to each of your questions
Can you share detailed information? Yes
Do you use AutomationCloud or On-premise? On-premise
How do you assign Developer license? Would you elaborate a little more here? We want to use service account - it’s unattended robot
Did you already try Sign-In? etc. **I can sign into the bot server with the service account and the service account is connected to orchestrator. However, like I showed on the screenshot in the previous post, the license becomes unavailable. ** Unable to open studio in that server

Should you have specific question - please let me know - would be great if you could include the screenshot of what you want to understand.

Thanks a lot,
Sisay

4

Hi,

Can you check if settings of Unattended robot authentication is Hybrid (Tenant - Settings - Robot security) ? The following image is from AutomationCloud. But i think same settings exists in your environment.

image
image1519×561 40.8 KB

Regards,

5

Hi @Yoichi

Here I have the dev and prod orchestrator side by side.
I do not see any difference

  • Dev Orchestrator

The image shows the "Robot security" settings page in UiPath Orchestrator where security and robot authentication options are configured. (Captioned by AI)
The image shows the "Robot security" settings page in UiPath Orchestrator where security and robot authentication options are configured. (Captioned by AI)1682×750 114 KB

Prod Orchestrator

The image shows the "Robot Security" settings page in UiPath Orchestrator, detailing security options and authentication methods for unattended and attended robots. (Captioned by AI)
The image shows the "Robot Security" settings page in UiPath Orchestrator, detailing security options and authentication methods for unattended and attended robots. (Captioned by AI)1829×871 147 KB

FYI - I am able to login to the Prod Server and connect to Prod Orchestrator. However, I can login to the Bot server but unable to connect to Dev Orchestrator from there. Just thought could be helpful.

Thanks,
Sisay