Unable to Configure SMTP Server in Mail Settings for stand-alone on-prem Orchestrator 2023.10.1

Help Orchestrator
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1

I need assistance with configuring the SMTP server to receive email alerts in our setup. I’m working with the stand-alone Orchestrator version 2023.10.1. In version 2022.4.4, everything worked smoothly with port 25, ‘Enable secure connection,’ ‘Use default credential,’ and without specifying a Username or Password. However, in 2023.10.1, I’m unable to save this configuration, despite the test email being successful. When I try to save, I receive the error ‘Failed to update settings.’

I’ve attached screenshots showing the configuration settings for both versions for reference.

v2022.4.4
v2022.4.41805×921 42.5 KB

The image shows a web interface for configuring custom SMTP mail settings, with an error notification stating "Failed to update the settings." (Captioned by AI)
The image shows a web interface for configuring custom SMTP mail settings, with an error notification stating "Failed to update the settings." (Captioned by AI)1605×923 41.7 KB

2

@kmkrtch

Please tey checking use tls

Also try to toggle requires credentials on and then off

Cheers

3

@Anil_G

Thank you for your answer but the problem has not been solved.