Unable to Annotate Documents in DU Project
Issue Description
Users may encounter difficulties in digitizing native documents like text is being partially extracted, some pages missing from extracted text or incomprehensible text. This issue can arise due to formatting of the PDF, incompatibility with libraries used for digitization, etc.
Resolution
Raise a Product Support Ticket for making these changes to improve the digitizer to handle such documents. Attach 2-5 such documents with the issue.
Workaround Steps
To work around this issue, follow either of the steps below:
- Force Apply OCR:
- If applicable, use "Apply OCR on PDF" to True to force apply OCR on the document. This configuration is present in Digitize Document Activity in Studio, OCR settings of modern DU project and Document Manager settings.
- Convert Native Documents to Scanned Format:
- Open the native document in a PDF viewer or editor (e.g., Adobe Acrobat, Foxit PDF Editor).
- Save or export the document as a scanned PDF.
- In Adobe Acrobat:
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- Click on "File" > "Print".
- Choose a virtual PDF printer (e.g., Microsoft Print to PDF).
- Select "Print as Image" or similar options in the advanced settings.
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