Unable to allocate developer license to tenant

[Robert_Lansbergen (RJL)]

Hi @venkat4u,

Old view:
Go to Admin → Tenants

Click on view or edit licenses

New view:
Go to Admin, click on your tenant and then Licenses, click on Edit allocation:

Check if you have 0 available, and above that you should have 2 licenses allocated.

Kind regards,
Robert

[venkat4u (venkat)]

Thanks for response @Robert_Lansbergen

I have checked its not have such option available.

Venky

[venkat4u (venkat)]

Thanks for response @Gokul001
Have not tried, but i have query, if you try with cloud. uipath.com then how you will be able to authenticate yourself?

However, the main issue is license allocation to sepecific tenant…

[GT_Ropa (Hubert Ropa)]

It seems that you do not have any user licences. The only licenses you have available are Robot UR licenses and Data Service licenses.
For accessing the studio you need Automation Developer license in your organization.

Have not tried, but i have query, if you try with cloud. http://uipath.com/ then how you will be able to authenticate yourself?

You will be moved to https://cloud.uipath.com/ and from there you will be able to log into your account and select organization you want to log into.

[Robert_Lansbergen (RJL)]

Hi @venkat4u,

You probably dont have the licenses allocated on this tenant, do you have more tenants?
Check if they are allocated there, and put it to 0, so you have 2 available.

I just have 1 tenant, so I dont know yet how this exactly works, will dive into it.

Kind regards,
Robert

[GT_Ropa (Hubert Ropa)]

When working with more than one tenant and allocating licenses you will see all of the licenses available for allocation. If there is zero, it will simply say that zero licenses are available:

[Robert_Lansbergen (RJL)]

@GT_Ropa

@venkat4u

I have 2 licenses for studio.

Still he should have 2 Automation Developer licenses according to his first screenshot.

Regards,
Robert

[Robert_Lansbergen (RJL)]

Hi @venkat4u,

I think I found it, check this, in Automation Cloud go to Admin → Licenses → Users.

In License Allocations to Users go to: Allocate Licenses

Fill in the user which need the Automation Dev license.

You can also allocate them to the group. (License Allocations to Groups)

I think what UiPath have done is to handle the user licenses apart from the Robots & Services licenses, so you wont see them in the edit allocation list.

Kind regards,
Robert

[venkat4u (venkat)]

Thanks for update @Robert_Lansbergen

I have service accounts which I used but no use. I have also tried about License Allocations to Groups also

[Robert_Lansbergen (RJL)]

@Robert_Lansbergen

In License Allocations to Users go to: Allocate Licenses

Fill in the user which need the Automation Dev license.

Hi @venkat4u,

Are you seeing the Automation Developer licenses here? (2 available)
Could you share a screenshot of this page?

I believe you need a User to use the Automation Developer license.
Service/Robot accounts are for unattended robots.

Kind regards,
Robert

[venkat4u (venkat)]

I was trying to explain, I tried giving names (account1 & 2) and then tried to connect Studio but still it is saying the same.

[Robert_Lansbergen (RJL)]

Hi @venkat4u,

Are your accounts members of a group?

With my Community Edition, my account is member of Administrator group, so I get a license automatically, you just have to create a allocation rule in License Allocation to Groups:

After this is done, you can connect to Orchestrator by pressing Sign in:

In the URL check if its like this:
https://cloud.uipath.com/“your Organisation”/“your tenant”/orchestrator_

Kind regards,
Robert

[venkat4u (venkat)]

unfortunately that was disabled

[Robert_Lansbergen (RJL)]

Is your studio installed in service mode? UiPath recommend to install it as usermode:

Command Line Parameters

Will investigate further and let you know.

Check this link aswell:

Activate Studio

Kind regards,
Robert

[Robert_Lansbergen (RJL)]

Hi @venkat4u,

Go to: Admin → Settings → Advanced:

You should be able to Disable User License Management.

For more information: License management options (uipath.com)

Now go to: Admin → Tenant → Licenses and click “Edit Allocation” and select your Automation Developer Licenses.

Hope this finally helps!
Robert

[GT_Ropa (Hubert Ropa)]

@Robert_Lansbergen

You’re right. It seems that he has User License Allocation enabled. That’s why the allocation is a bit different.
In my org we are not using this option because it disables UR not named accounts.

[GT_Ropa (Hubert Ropa)]

@venkat4u

Please try going into Admin->Accounts & Groups->Groups.
Click Edit next to Automation Developers, and add those two accounts there.

With both User License Allocation mode enabled and disabled, by default this group has assigned Developer Licenses so adding users to this group will allocate Developer License to them.

[Robert_Lansbergen (RJL)]

HI @GT_Ropa, @venkat4u,

When User License Management is disabled, you won’t see any Rule Allocation in groups:

All licenses are managed at 1 place, without having to add accounts to groups.

Kind regards,
Robert

[GT_Ropa (Hubert Ropa)]

Hi @Robert_Lansbergen

Yes, when it’s disabled you are not able to see the Rule Allocation and the only way to enable a developer license to an account is adding that account to Automation Developers group.

[venkat4u (venkat)]

thank you all for your support.

for me , the user management is enabled from begining.

However my issue is resolved after I reinstalled the UiPath Assistant and signin from uipath assistant.

Cheers