Even after following the reinstallation procedure from the following post, Studio never prompts for orchestrator credentials. How to fix your Studio installation / Licensing issues - News / Tutorials - UiPath Community Forum
It instead gets stuck on the following splash screen and produces this error. "25.0.161-cloud.19480+Branch.release-s161.Sha.36ba680b31a6cf3514e6ea6416d1f6f64f74ad37.36ba680b31a6cf3514e6ea6416d1f6f64f74ad37
The installed versions of Studio and Robot do not match. Please restart your machine and try again.
"
The log file is as follows.
14:17:07.5708 => [WARN] [UiPath.Studio] [1] Studio version: 25.0.161-cloud.19480+Branch.release-s161.Sha.36ba680b31a6cf3514e6ea6416d1f6f64f74ad37.36ba680b31a6cf3514e6ea6416d1f6f64f74ad37
14:17:07.9578 => [WARN] [UiPath.Studio] [1] Session id: 4357939e-afa9-4ec1-a29c-82d9de949b3d
14:17:10.1694 => [ERROR] [UiPath.Studio] [8] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary2 userMetadata, ProxySettings proxySettings) at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.UiPath.Licensing.Library.Extended.ILicenseProvider.UpdateOnlineLicenseAsync(IDictionary2 userMetadata)
14:17:48.0164 => [ERROR] [UiPath.Studio] [9] Acquire orchestrator license error: System.TimeoutException: GetRobotInfoCore timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.Threading.CancellationToken.ThrowIfCancellationRequested()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.Licensing.LicenseOrchestratorService.AcquireLicensedRobot()
14:17:48.5748 => [ERROR] [UiPath.Studio] [1] RobotVersionChecker try get robot version: System.TimeoutException: GetRobotVersion timed out.
—> System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.Threading.CancellationToken.ThrowIfCancellationRequested()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at UiPath.CoreIpc.ServiceClient1.CheckConnection(CancellationToken cancellationToken) at UiPath.CoreIpc.ServiceClient1.EnsureConnection(CancellationToken cancellationToken)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler) --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<Invoke>b__2(Exception ex) at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
at UiPath.Studio.Shell.App.RobotVersionChecker.Check(), HResult -2146233083
14:17:48.5748 => [WARN] [UiPath.Studio] [1] Incompatible version found Robot: , Studio"
I attempted to reinstall from an old .msi file I had kept and it functioned as expected, but when I was prompted to update to the latest version the error came back.
Remember to delete the actual user appdata files if you have redirected user profile folder locations to a different location.