UiPath Studio Sign In button not responding

[RobotUi (UiRobot)]

Hello Team,

UiPath studio & UiAssistant Sign In button is not responding (not redirecting to website).
When I click Sign In button it goes gray to blue without responding anything.

Note: I have only 1 browser in my laptop which is a default app.

What I Tried & still not worked:

1. Opened url cloud.uipath.com and tried clicked Sign In button but is still not working.
2. Uninstalled and again Installed UiPath Studio.
3. Already a browser (msedge) is a default browser and only 1 browser in my laptop.
4. Restart my pc.

What wrong with this? can anyone resolve this issue ?

?

[ashokkarale]

@RobotUi,

Check if antivirus is blocking the execution.
Try disabling antivirus.

[V_Roboto_V]

Hi @RobotUi

Is the issue resolved? If not, try this:

Note: I was able to replicate your issue by changing my cloudrpa Organization name

Is this the issue you are facing? (below screenshot)

Solution: Sign in to UiPath Assitant and then open Studio. If it does not work, try the following:-

Since i had already signed into assistant, and then replicated the issue I did the following to resolve it:

1. Open UiPath Assistant, click your profile on the top right corner and go to Preferences
   

   

2. Go to Orchestrator Settings. If there is a connection already, Disconnect it. It should end up looking like this:- (If there is an Orchestrator URL already pasted, click the delete button on the right side)
   

   

3. Now paste the Orchestrator URL and the Machine Key. If you don’t have the key, Go to your tenant in orchestrator and create a machine template with a robot account, you will get a machine key. (I’ll try to attach the documentation for it)
   

   

4. Click Connect. After successful connection, it should look like the below Screenshot (automatically signed in). If you see a Sign In button instead of a Sign out, Just click the sign in. It should ideally take you to the browser and log in.
   

   

5. By Now, If you Open UiPath Studio, it should be Signed In automatically as you can see below:
   

   

Do let me know If the issue is resolved or not.

Cheers

[RobotUi (UiRobot)]

Nope sir, it is not working.

[RobotUi (UiRobot)]

I have done this as you said, but still is not working.

[V_Roboto_V]

Try using the Connection Type as Service URL and copy-paste the URL as shown below. It is from the Home page of your UiPath cloud.

after clicking Sign-in, it should look like this:

[RobotUi (UiRobot)]

Still Sign In button is not responding.

[V_Roboto_V]

When you open Edge, does it give a Pop up on the top regarding Permissions for UiPath to open/use Edge?

[RobotUi (UiRobot)]

Sign In button is not working & not redirecting to any URL from any browser. Therefore I cannot see any popups.

[RobotUi (UiRobot)]

I opened browser with URL https://cloud.uipath.com/.............../portal_/home and clicked Sign In button no pop up I saw.

[RobotUi (UiRobot)]

When I click learn more, it is redirecting to URL. Sign In button only is not working as expected.

[V_Roboto_V]

What is the error message that comes at the bottom, when you click on the “Sign In” Button? Is it Service Not Found?

and did you try the good old solution of PC Restart ?

until then, I am trying to check possible permission related issue in PC settings. I’ll let you know if i find something.

[RobotUi (UiRobot)]

Nope no response is showing. Just button color goes to gray to blue when clicked.

[RobotUi (UiRobot)]

I also gone through this thread. But this thread does not resolve my issue.

Cannot sign when install UiPath Studio by service URL or Machine Key - Help - UiPath Community Forum

[V_Roboto_V]

Try this:

assign Microsoft Edge as default browser for HTTP and HTTPS. I am not sure how to do this on Windows 10. But here is the screenshot on Windows 11.

[RobotUi (UiRobot)]

Done.
But still nothing happened. Also, I checked Event Viewer, this is the issue.

[marian.platonov]

Which are the results of these PowerShell_ISE.exe scripts?

# Check if a proxy is enabled and for proxy settings in the Windows Registry

$regPath = "HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings"
$proxyEnabled = (Get-ItemProperty -Path $regPath).ProxyEnable
$proxyServer = (Get-ItemProperty -Path $regPath).ProxyServer
$proxyOverride = (Get-ItemProperty -Path $regPath).ProxyOverride
$envUserHttpProxy = [Environment]::GetEnvironmentVariable("HTTP_PROXY", [System.EnvironmentVariableTarget]::User)
$envMachineHttpProxy = [Environment]::GetEnvironmentVariable("HTTP_PROXY", [System.EnvironmentVariableTarget]::Machine)
$envUserHttpsProxy = [Environment]::GetEnvironmentVariable("HTTPS_PROXY", [System.EnvironmentVariableTarget]::User)
$envMachineHttpsProxy = [Environment]::GetEnvironmentVariable("HTTPS_PROXY", [System.EnvironmentVariableTarget]::Machine)
$envUserNoProxy = [Environment]::GetEnvironmentVariable("NO_PROXY", [System.EnvironmentVariableTarget]::User)
$envMachineNoProxy = [Environment]::GetEnvironmentVariable("NO_PROXY", [System.EnvironmentVariableTarget]::Machine)
$proxySettings = (Get-ItemProperty -Path "HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings").AutoConfigURL

if ($proxyEnabled -eq 1) {
    Write-Host "Proxy is enabled."
    if ($proxyServer -ne $null) {
        Write-Host "Proxy Server: $proxyServer"
        if ($proxyOverride -ne $null) {
            Write-Host "Proxy Exceptions: $proxyOverride"
        }
    }
} elseif ($proxyEnabled -eq 0) {
    Write-Host "Proxy is disabled."
} else {
    Write-Host "Proxy status is unknown."
}
 
if ($proxyServer -eq $null) {
    Write-Host "No proxy settings found in the Registry."
}else {
    Write-Host "Proxy server: $proxyServer"
}

if ($envUserHttpProxy -ne $null) {
    Write-Host "HTTP_PROXY User Environment Variable: $envUserHttpProxy"
}

if ($envMachineHttpProxy -ne $null) {
    Write-Host "HTTP_PROXY Machine Environment Variable: $envMachineHttpProxy"
}

if ($envUserNoProxy -ne $null) {
    Write-Host "NO_PROXY User Environment Variable: $envUserNoProxy"
}

if ($envMachineNoProxy -ne $null) {
    Write-Host "NO_PROXY Machine Environment Variable: $envMachineNoProxy"
}
 
if ($envUserHttpsProxy -ne $null) {
    Write-Host "HTTPS_PROXY User Environment Variable: $envUserHttpsProxy"
}

if ($envMachineHttpsProxy -ne $null) {
    Write-Host "HTTPS_PROXY Machine Environment Variable: $envMachineHttpsProxy"
}

if ($proxySettings -ne $null) {
    Write-Host "PAC file is configured: $proxySettings"
}

[System.Net.WebRequest]::GetSystemWebProxy().GetProxy("https://cloud.uipath.com")

[sharazkm32 (Sharaz K M)]

Give following a try

1. Ensure Edge Browser is not opening in the background. Click on Task Manager and End Task all browser related activities.

Also Check Edge Browser Settings from the url edge://settings/defaultBrowser
Ensure that “Let Internet Explorer open sites in Microsoft Edge” is set to “Always”
Ensure that “Allow sites to be reloaded in Internet Explorer mode” is disabled.
Restart Edge and give a try

2. Try via CMD to see if it is working or not. Share the result here
   Open CMD and enter the command - start https://cloud.uipath.com

3. Are you connecting from home or office network? Any possibility for firewall issue?

4. Try resetting UiPath settings
   Navigate to C:\Users\YourName\AppData\Local
   Delete or rename the folder UiPath
   Restart the system and open Studio Sign IN

5. Check Edge Pop-up Blocker

• Go to Edge Settings → Cookies and site permissions → Pop-ups and redirects.
• Ensure Pop-ups and redirects are allowed.

[goprisko (Will Oprisko)]

We had a similar issue last year and discovered the following regarding our proxy settings:

1. There was a change .NET Core and .NET 5+ to make the platform more agnostic.
2. Environment variables http_proxy and https_proxy are now primary and relied upon, instead of WinINet APIs.
3. When http_proxy and https_proxy are not defined, .NET will lookup the proxy settings defined for the individual user.
4. Proxy settings must explicitly set HTTPS either in environment variable https_proxy or within the User Proxy Settings, otherwise WinINET will default to HTTP.

Before:
proxy.example.com:8080

After:
http = proxy.example.com:8080; https = proxy.example.com:8080

When the “Sign In” button is not working it is a good sign that the request is not being sent via HTTPS. Let us know if the information above helps resolve the issue you are experiencing or if the issue persists along with user proxy settings and/or https_proxy environment value.

[RobotUi (UiRobot)]

Hello everyone,

I just resolved this issue.

How I resolved this issue? → Just changed the WIFI network. Sign In button was not working in my home network, so I connected my Neighbour WIFI, and it worked.

I still don’t know how this can be possible.