UiPath ServiceNow Integration - Insert ServiceNowRecord issue

Hi all,

I am currently setting up an API Integration between UIPath and Service Now. I am successfully able to retrieve Incidents using “Search ServiceNow Records”.

However, I am unable to use the activities “Insert ServiceNow Record” or “Update ServiceNow Record”. When I click “Configure”, I should be able to select the fields I wish to populate/update. Instead, there are no fields available (as per below):

In fact, when I click “Test”, I get an error:
“An Internal Error has occurred. It is recommended to restart UiPath Studio”

I have checked with my Service Now administrator who has confirmed that permissions are set up correctly on that side (Its also weird that I can retrieve Incidents ok).

Would anyone be able to assist with or provide some insight into this issue please?

Kindest Regards,

Hello @Billy_Cussen!

It seems that you have trouble getting an answer to your question in the first 24 hours.
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Cheers from your friendly

Hi Billy - can you also please confirm the version of Studio you are using, and also the version of the activity pack? Thanks - Paul.

Hi @Billy_Cussen,

Refer below 2 videos for complete steps: