I wold like to share my not very positive experience with UiPath user support quality.
So far I reported couple of issues via UiPath servicedesk which were acknowledged as defects.
I was always ensured that defect is “in the future road-map” and “You can subscribe to our release notes, so you will get to know once this is released in future releases”. But so far I wasn’t able identify any release fixing my reported defects. Release notes are rather vague and marketing-ish style.
What I would expect from UiPath:
1/ Assign unique code to the defect reported
2/ Record this code in the service desk ticket - ticket could be then closed
3/ List all fixed defects in release notes - customers could check if their reported defect was fixed.
4/ Optionally customer should received a notification his/her defect was resolved.
I suppose I do not expect too much