UiPath - Senior Product Support Engineer- Infra - Bangalore - India - Full Time

Job title: Senior Product Support Engineer- Infra
Job role: Other Role
Country: India
City: Bangalore
Company name: UiPath
Employment Type: Full Time
Seniority level: Senior more than 5 years

Job Description:
Your Mission

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high-stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make software robots, so people don’t have to be robots. Would you like to be part of this journey?

What you’ll do at UiPath?
• Manage and resolve complex issues and extend technical help to the rest of the team in resolving
ageing incidents.
• Troubleshoots product and configuration-related problems, tracing and identifying possible faults.
• Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and
develop solutions to meet customer needs.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Performs routine RCAs to identify patterns and approaches towards self-
service/automation/improvement of support processes and upskilling.
• Maps features into comprehensive documentation.
• Provides tooling insights and improvements for Product / Engineering.
• Creates/Shares knowledge and acts as Reviewer for Documentation.
• Help customers round the clock (24/7 shifts)

What you’ll bring to the team?

• Experience: Overall 6+ years in IT with 3+ years’ experience in a support role
• Graduates in Computer Science/IT with high knowledge of basic programming.
• Network protocols and network administration knowledge, network security with 3+ years of
• Good knowledge of security for cloud-based infrastructure
• Good knowledge of creating Server Cluster Architectures (Failover Clusters, High Availability
• Ability to work in a cloud-based or hosting environment (Microsoft Azure Cloud is a plus)
• Good Experience with Microsoft Active Directory and SQL Server
• Experience using automated monitoring tools (SCOM, SCCM, Nagios)
• Good Knowledge of ITIL and industry best practices
• Experience in writing PowerShell scripts is a plus
• Good Knowledge of Hyper-V, VMWare, Citrix XenApp/Xen-Desktop
• Experience with Web Server technologies, especially IIS
• Fluent written and spoken English is mandatory, fluency in any other language is a plus
• Previous experience working with Automation Anywhere, Blue Prism, and Open-Span is a plus
• Previous working knowledge of Linux and Kubernetes is a plus

Apply here: https://careers.uipath.com/careers/jobs/5171?lang=en-us

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