Hi @roma.sodha,
There are some reasons why an RDP connection can fail, here are a few, most RDP service config or RDP licensing related:
- Using a non Windows Server OS (this has a limit of RDP sessions of 1)
- Not having sufficient licenses in Windows Server
- As Cosmin said, we timeout the RDP session at 30 seconds by default, but there are cases when that is much slower due to various reasons (slow loading policies, scripts, lack of resources etc.). That can be increased
- You are using “a double login” - IE the policy Always prompt for password is checked and autologin is disabled (you can quickly see this by simply trying to run an RDP session and feeding the password in mstsc. If you’re asked for the password again in the RDP window)
- You’re using CredSSP protocol versions 4, 5 and 6 supported starting with 18.4.
This can be resolved for lower builds by setting the Policy: Encryption Oracle Remediation under Computer Configuration > Administrative Templates > System > Credentials Delegation to mitigated
I would recommend raising a ticket with the error and what steps and configuration you’re using so we can see some logs.
Regards,
Constantin